At Lash Boss, we take pride in providing high-quality lash extension products to beauty professionals. Due to the nature of our products and for health, hygiene, and safety reasons, all sales are final unless the product arrives damaged, defective, or an incorrect item was shipped.

1. Non-Refundable Products

We do not accept returns or provide refunds or exchanges for products due to:

• Change of mind
• Incorrect product selection
• Incorrect quantity ordered
• Products that are no longer needed
• Products that have been opened, used, tested, or tampered with
• Products that have been improperly stored or handled after delivery
• Allergic reactions or individual sensitivities
• Shipping delays outside of Lash Boss's control

For hygiene and safety reasons, opened or used lash products cannot be returned or resold.

2. Damaged or Defective Products

If your order arrives damaged or you believe a product is defective, please contact us within 7 days of delivery.

To submit a claim, please provide:

• Your order number
• A description of the issue
• Clear photos and/or video of the product and packaging
• Any other information reasonably requested by our team

Once your claim has been reviewed and approved, Lash Boss may, at our discretion:

• Replace the affected product at no additional cost; or
• Issue a refund for the affected product.

Refunds will only be issued to the original payment method.

3. Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery.

We will arrange for the incorrect item to be replaced with the correct product. The incorrect product must remain unused, unopened, and in its original packaging unless otherwise instructed by Lash Boss.

4. Shipping Damage

Please inspect your package as soon as it arrives. If your order has been damaged during transit, contact us within 7 days of delivery and provide photographs of the package and damaged product.

We will assess the claim and determine the appropriate resolution.

5. Allergies & Sensitivities

Lash Boss products are professional-use products and should only be used by individuals who are appropriately trained and qualified.

Customers are responsible for reviewing product ingredients, warnings, instructions, and suitability before use. Lash Boss is not responsible for allergic reactions, sensitivities, irritation, or other adverse reactions resulting from the use or misuse of our products.

A reaction or sensitivity does not qualify an opened or used product for a return or refund.

If you experience an adverse reaction, discontinue use immediately and seek appropriate professional or medical advice where necessary.

6. Order Cancellation

Orders are processed as quickly as possible. If you need to cancel an order, please contact us as soon as possible after placing your order.

We cannot guarantee that an order can be cancelled once it has been processed or shipped.

Once an order has shipped, it is subject to our standard refund and return policy.

7. Sale & Promotional Items

Unless otherwise stated, sale, clearance, promotional, or discounted items are final sale and are not eligible for refunds or exchanges.

8. Refund Processing

If a refund is approved, it will be issued to the original payment method.

Please allow your financial institution or payment provider additional processing time for the refund to appear on your account. Lash Boss is not responsible for delays caused by banks or payment processors.

9. Contact Us

For questions regarding a damaged, defective, or incorrect order, please contact us with your order number and details of the issue.

Lash Boss International
Email: info@glashboss.com
Website: www.lashbossinternational.com

By placing an order with Lash Boss, you acknowledge and agree to the terms of this Refund & Return Policy.

At Lash Boss, we strive to process and ship all orders as quickly and carefully as possible. Please review the following shipping information before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays will begin processing on the next business day.

During sales, promotions, product launches, or periods of unusually high order volume, processing times may be slightly longer. We appreciate your patience during these periods.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

2. Shipping within Canada

Lash Boss ships products across Canada.

Available shipping options and applicable shipping fees will be displayed at checkout based on your delivery address and order.

Estimated delivery times are provided by the shipping carrier and are estimates only. Delivery times are not guaranteed and may be affected by weather, carrier delays, holidays, remote locations, or other circumstances outside of Lash Boss's control.

3. Shipping to the United States & International Orders

Lash Boss may offer shipping to select international destinations.

International customers are responsible for any applicable:

• Customs duties
• Import fees
• Brokerage fees
• Taxes
• Other charges imposed by the destination country

These fees are not included in the Lash Boss shipping charge unless explicitly stated at checkout.

Lash Boss is not responsible for delays caused by customs or government agencies.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

4. Shipping Costs

Shipping rates are calculated at checkout based on the destination, package size, weight, and selected shipping method.

From time to time, Lash Boss may offer promotional shipping rates or free shipping thresholds. Any applicable promotions will be displayed on our website or at checkout.

5. Tracking Information

Where tracking is available, tracking information will be provided once the order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Lash Boss is not responsible for delays in tracking updates once a package has been handed over to the shipping carrier.

6. Delayed or Lost Packages

Once an order has been shipped and transferred to the carrier, delivery is the responsibility of the shipping carrier.

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If a package is marked as delivered but you have not received it, please check around your property, with household members, neighbours, or your building's reception/mailroom where applicable.

Lash Boss may assist with contacting the carrier or opening an investigation where available, but we cannot guarantee the recovery or replacement of packages that the carrier has confirmed as delivered.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

Lash Boss is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to Lash Boss because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

Please contact us as soon as possible if you notice an error in your shipping information. We will do our best to make changes before the order is shipped, but we cannot guarantee that changes can be made once an order has been processed.

8. Damaged Packages

Please inspect your package upon delivery.

If your order arrives damaged, please contact Lash Boss within 7 days of delivery and provide:

• Your order number
• Photos of the shipping package
• Photos of the damaged product
• A description of the damage

Do not dispose of the packaging until the issue has been reviewed, as photographs or additional information may be required to process a claim.

Please refer to our Refund & Return Policy for information regarding damaged or defective products.

9. Temperature-Sensitive Products

Certain professional lash products, including lash adhesives and other liquid products, may be sensitive to temperature and environmental conditions.

Customers are responsible for retrieving shipments promptly and storing products according to the manufacturer's recommended storage instructions once delivered.

Lash Boss is not responsible for product performance issues resulting from improper storage, extreme temperatures after delivery, prolonged exposure to heat or cold, or failure to retrieve a package promptly.

10. Multiple Items & Separate Shipments

Depending on product availability and order fulfillment, items from the same order may occasionally be shipped separately.

If your order arrives in multiple shipments, you may receive separate tracking information.

11. Shipping Restrictions

Some products may have specific shipping restrictions due to their ingredients, classification, or transportation requirements.

If a product cannot be shipped to your location, Lash Boss reserves the right to cancel the affected portion of an order and issue a refund for the unavailable item.

12. Contact Us

If you have questions about your order or shipping, please contact us with your order number.

Lash Boss International
Email: info@glashboss.com
Website: www.lashbossinternational.com

By placing an order with Lash Boss, you acknowledge and agree to the terms of this Shipping Policy.